Top asked questions for Monthly rentals thorough Careem platform

What payment methods do we accept?
We only accept online payment. We will charge your credit / debit card that you added to your billing details as the payment method. 
Sat, 4 Nov, 2023 at 9:47 PM
Can I get a company invoice when I use Swapp?
Yes, Swapp can be used by companies as well. If your invoicing details differ from the payment details you provided, please contact us and we'll sort th...
Sat, 4 Nov, 2023 at 9:47 PM
When is the rental fee deducted?
The rental fee is deducted as soon as you book the car.
Sat, 4 Nov, 2023 at 9:48 PM
Do I have to pay a security deposit for the car?
No deposit is required when booking a car via Swapp. If you are a tourist we may request for a credit card authorization form to be signed at the time of ha...
Sat, 4 Nov, 2023 at 9:48 PM
Can I choose from different km packages?
- Your all inclusive Swapp car rental comes with either a set km package starting at 5000 km/month, up to an unlimited km/month based on the car you chose. ...
Sat, 4 Nov, 2023 at 9:49 PM
Who can collect the car?
The customer whose documents were provided will have to be present at the handover and handback. He / she will need to sign the rental agreement. This is du...
Sat, 4 Nov, 2023 at 9:50 PM
How long does a refund take?
A refund can take 7 to 14 working days to be processed. This refund will go back into the bank account that you originally paid with. 
Sat, 4 Nov, 2023 at 9:50 PM
What is the minimum and maximum rental period?
You have to keep the car for a minimum of 30 days. There is no maximum period, you can keep the car for as long as you want, based on the given car's av...
Sat, 4 Nov, 2023 at 9:51 PM
Can I set a return date at the time of booking?
- Swapp gives you the flexibility to return the car at any time, following the first 30 days minimum rental period. - You can select the return date as soon...
Sat, 4 Nov, 2023 at 9:52 PM
Will my Rental fee change during my rental period?
Not at all! At Swapp, we guarantee to provide the same affordable prices you would get for a long rental, even if you keep your car for as little as 30 days.
Sat, 4 Nov, 2023 at 9:52 PM