Top asked questions for Daily rentals thorough Careem platform

What is the insurance excess?
Insurance excess is the maximum amount you are liable to pay in case of an accident, where you are at fault. Please note you need to provide a valid Najm re...
Fri, 3 Nov, 2023 at 1:49 PM
How to get a Najm report?
Download the Najm App and follow the instructions provided and obtain the Najm report. iOS: https://apps.apple.com/us/app/najm-%D9%86%D8%AC%D9%85/id95314040...
Sat, 4 Nov, 2023 at 8:10 PM
What is a Full Insurance and Damage Waiver/ Super Collison Damage Waiver (SCDW) and how can I get it?
- A Full Insurance (SCDW) will let you avoid paying the insurance excess, even when you are at fault, provided you have a valid najm report. You can opt for...
Fri, 3 Nov, 2023 at 1:50 PM
What does the insurance package cover?
Every vehicle comes with basic insurance. In case of accident: - If you are not at fault, as per valid Najm report, you do not have anything to pay. - If...
Tue, 7 Nov, 2023 at 4:53 PM
What shall I do in case of an accident?
First of all, we hope you are safe! Here is what you need to do: - Please call the roadside assistance number by clicking on your Booking ID in your swapp ...
Fri, 3 Nov, 2023 at 1:50 PM
What should I keep in mind at the time of accident?
Please make sure to carefully document any damages, and the circumstances by photographs. You are fully responsible for any damages that might happen during...
Fri, 3 Nov, 2023 at 1:51 PM
Where do I share the accident report and damage photos?
Please write to us on the chat on your Swapp application or email the report within 24 hours and damage photos to [email protected]
Tue, 7 Nov, 2023 at 4:54 PM
When can I contact the roadside assistance?
You may contact the roadside assistance in the below three cases: 1. Accident 2. Battery failure to start the vehicle 3. Complete breakdown, where the vehic...
Fri, 3 Nov, 2023 at 1:50 PM
What shall I do in case of other assistance?
You may require assistance related to mechanical or service issues. - Some of the examples for mechanical issues could be car pulling on one side, air cond...
Fri, 3 Nov, 2023 at 1:51 PM
If I receive a fine, how will I know?
The Ministry of Interior (MOROOR) will inform you about any violations via SMS to your Absher registered number, and will provide you with details. If you ...
Fri, 3 Nov, 2023 at 1:50 PM