Top asked questions for Daily rentals thorough Careem platform

When is the rental fee deducted?
The rental fee is deducted as soon as you book the car.
Fri, 3 Nov, 2023 at 1:45 PM
Do I have to pay a security deposit for the car?
No deposit is required when booking a car via Swapp. If you are a tourist we may request for a credit card authorization form to be signed at the time of ha...
Fri, 3 Nov, 2023 at 1:45 PM
Can I choose from different km packages?
- Your all inclusive Swapp car rental comes with either a set km package, up to an unlimited km/day based on the car you chose.  Please make sure to check t...
Fri, 3 Nov, 2023 at 1:45 PM
Who can collect the car?
The customer whose documents were provided will have to be present at the handover and handback. He / she will need to sign the rental agreement. This is du...
Fri, 3 Nov, 2023 at 1:45 PM
How long does a refund take?
A refund can take 7 to 14 working days to be processed. This refund will go back into the bank account that you originally paid with. 
Fri, 3 Nov, 2023 at 1:46 PM
What is the minimum and maximum rental period?
You have to keep the car for a minimum of 1 day. There is no maximum period, you can keep the car for as long as you want, based on the given car's avai...
Fri, 3 Nov, 2023 at 1:46 PM
Can I extend or shorten my rental days?
Yes you can: - If you extend your rental days extra charges will apply for the added days, which will be charged on the given credit / debit card. - If you ...
Fri, 3 Nov, 2023 at 1:46 PM
Where can I travel with the cars?
Our cars can be used in the KSA only.
Fri, 3 Nov, 2023 at 1:46 PM
Can someone else drive besides me?
Yes, of course! Please notify Swapp of your desire to add a secondary driver. Upon receiving the approval from Swapp, please note that a charge of SAR 50/da...
Tue, 7 Nov, 2023 at 9:45 PM
Can I smoke in the car?
No. If you’re caught, smoking fees will apply.
Fri, 3 Nov, 2023 at 1:47 PM